FAQ

Can only the Account Owner launch a call?

Anyone who knows the ZipLaunch phone number and ZipLaunch Group Code can launch a call. We recommend storing this information in Contacts for each potential Group to launch from your Cell phone, but a call center can also dial and launch a call from their desk phones.

What CallerID Phone Number will the Group Members see when they receive the call?

The CallerID that is displayed to the Members is controlled by you when you setup a Group.  The default CallerID is 469.249.3777 which is also the dial-in number if they miss the call.  We recommend maintaining this as the CallerID so if particpants miss the call, they just call back the number that called them to join.

How will my participants know I am calling them?

Best practice is to tell potential participants to add 469.249.3777 to their Contacts as “ZipBridge Call” and set a distinctive Ring Tone for calls from that Contact.  This way they will always know when they are getting an important call even if their phone is in another room.

What if a Member misses the call?

If a Member of the Group misses the call on his cell, a Text Message is sent to his cell stating the Account Owner wants him on a Conference Call in progress and provides the dial in number and PIN if one is needed. ZipBridge will also try to reach the person at a second number if one is provided. In addition a Voice Mail is left on both numbers advising them of the call in progress.

What should a Member do if the Cell is ringing but they prefer to talk on a different phone?

We always call the Cell first then the Other Phone.  If your Members have a landline on which they might prefer to talk it is a good idea to enter both numbers in their profile.  If  the Cell is ringing but the Member prefers to take the call on another line they can either wait for the Cell to stop ringing and the Other Phone will ring, OR they can use the SMS or email sent when they do not join from their Cell to call into the bridge from any phone.

With no PIN numbers, how is it secure?

The only people that can be on a call are people you registered in your Group or those that call in from an unregistered number and know the PIN which they get from the Text Message or from you. The Account Owner can change the PIN anytime to maintain security.

Can calls be recorded?

Of course, just select that option before launching the call.  Once the call is complete, go to Recordings within the App and have the recording emailed to you.  Recordings are only saved on the ZipBridge server for two weeks.

Can I make my own custom greeting that Members hear when they answer?

You can create your own custom greeting per Account so the Members are greeted with your specific message. To record your own greeting call 469.249.3771 and follow the prompts. You can always go back to the default greeting by calling in and deleting the recording you created.

Are there limits or restrictions to any of this?

The number of Groups and Members per Group and free minutes per month are determined by your Plan. Outside of that, you can launch as many calls as you want and you will be billed at the end of the month for any overage minutes without service interruption.  To protect against abuse or accidentally keeping legs of a call active, calls duration is limited to 3 hours. There is a limitation of one active call at a time per Account.  If a call is in progress and a second call is launched those participants will be added to the active call.

What if I want to add a Participant not on the call?

This can be done in two ways: 1) Contact the person and give them the dial-in number and PIN and have them call into the bridge, or 2) Create a new Group, add the person as a Member and launch a call for that Group. ZB will call the party and bridge them into the existing call when they answer.

Can I call out to people if I just have their office number and extension?

Yes, just enter the main number in the “Other Phone” field and their extension in the “Extension” field. We will call the main number, wait a few seconds and then enter the extension so the call will get to them at their desk.

Can I call out to international numbers?

Yes you can call out to international numbers with ZipBridge making it really easy for those participants to join a call.  You can use ZipBridge to call numbers in Canada directly, but to call “offshore” international numbers you will need to have a PIN from ZipBridge and you will receive a separate invoice for those calls from TouchTone Communications our carrier partner.  More information can be found here.

How are minutes calculated?

The number of minutes used is the aggregate of all the minutes of all the participants on all the calls.

Do I have to re-enter a Member’s info if adding him to a new Group?

ZipBridge has a Directory of everyone currently in a Group. When adding a new Member you will see “Search” in the upper right. Click on that and select the Member to add to the new Group.